Problems with a Movie Download Order?

Please use this form to send us all the information on your order and the problem you're having.

If you need additional attempts to download or playback your movie please let us know and we'll send you a new email with a link to your order.

Don't see your confirmation email? Check your Spam or Bulk Mail folder. Some customers find that our mail goes to those folders because of spam filtering.

If you'rehaving trouble downloading or playing the movie please make sure your connection to the internet is high-speed DSL or Cable. Most dial-up connections will cause problems becuase of the size of the movie files.

If you are having trouble playing a movie after downloading you will need to check that your computer system meets all the specifications required. This includes having the latest version of QuickTime Player for you system. CLICK HERE for QuickTime Specifications.

Fields in RED are REQUIRED.

1. Your Name:

2. Order Date:

3. Order Number:

4. Movie Code Number:

5. Your Email Address:

6. Your Computer's Operating System: Version:

7. QuickTime Version:

8. Type of Internet Connection (DSL/Cable/Dial-up, etc.):

9. Download Software (Browser Name or Helper Application, Version Number, etc. ):

10. Please describe the problem with as much detail as possible: